Just a few of the things you can do with Qnetex
Keep your customer service team in the loop with the journey dashboard, which tracks deliveries in real time – so they can let customers know when a driver is on their way, identify failed deliveries, and immediately follow up on any issues like missing items or bad feedback.
Hear from a happy customer
“The Qnetex route planning screen has been a complete game-changer for the guys in our Transport team!
We used to spend literally hours every day planning our deliveries by printing out each route then manually moving drops from one route to another, which was a really frustrating and time-consuming process. But with Qnetex that’s a thing of the past.
We now have this amazing drag-and-drop screen that shows us all the deliveries for each route. When we want to change the sequence of drops or move deliveries to another route we just click on a customer’s delivery and drop it into the right position. We can see all the details for the route and each drop, and the system highlights there and then if a route is overloaded so we know instantly if there’s a problem. And the screen auto-refreshes every few minutes to include orders as they’re made, so you know you’re working with completely up-to-date information.
It’s smart but so simple to use, and the whole process takes a fraction of the time it used to. So now the team are free to focus on giving our customers the best possible service.”
Rebecca, a post-it-obsessed route coordinator in Northamptonshire who also designs jewellery in her spare time
Qnetex supports every area of your business
Keep all your sales and customer data in one place – so you can more confidently help them when they need it, as well as generate insights and spot trends and opportunities.