Better understand and support your customers
Just a few of the things you can do with Qnetex
Qnetex makes it easier to…
Keep customers happy
Grow your sales
Make smart decisions
Hear from a happy customer
“The best thing about Qnetex? It’s handed us a much bigger share of our customers’ wallets!
One of the problems we’ve always had is that we’ve never been able to get an overall picture of customers’ accounts and the products they prefer. Some customers order using the product code, others by the name of the product, and others according to the items they’ve bought previously. And some customers can be very vague and just expect us to know which brand or pack size they want! So in the past we had quite a few issues with customers getting the wrong goods – and even when they got the right ones it was often just such a long and complicated process to make that happen.
Now in Qnetex we’ve got a clever search feature that instantly tells us if a product is in stock so we don’t waste time offering something that’s not available. We can see if an item is on promotion or if the customer has a special price so if the customer just asks for tuna, say, we can help get the best deal for them. Plus Qnetex looks at what people have brought previously and works out which are the most important products for them, which is amazing when we’re upselling at the end of the order because we can easily check that the customer hasn’t missed something they really need.
There’s no question that Qnetex is responsible for how much smoother and more positive our customer relationships are now.”
Jon, an ice-cream-enjoying sales rep in Hertfordshire who has an impressive collection of novelty shot glasses
Want the benefits of online trading without the hassle and cost of taking online payments?
A plug-in that works with either Qnetex or your existing ERP, Qshop is a non-transactional online shop which lets your customers log in to their accounts at any time and from any device. That way they can order at their convenience, not yours. Powered by the latest AI technology, it learns about your customers’ habits and preferences and automatically handles cross-sells and upsells – so your sales are growing without any extra work from your team.
Qnetex supports every area of your business
Organise and automate your purchasing processes – so you can buy and hold as little stock as possible, while always having what you need to keep customers happy.