Meet our team
Tech that works hard. People who care harder.
At Qnetex, we’re a team of developers, testers, analysts, and project leads who know foodservice inside out. We’ve lived it, built for it, and continue to evolve it from within.
Select the termsSenior management
Ross Carter
General Manager
The Big Cheese
Ross brings a sharp strategic focus and a steady hand to his role, helping shape the direction of Qnetex while keeping day-to-day operations running smoothly.
From refining Qsuite to streamlining internal workflows, he’s known for solving complex problems without overcomplicating them. Practical, thoughtful, and solutions-driven, Ross is all about getting things done the right way. And on the rare occasion when he’s switching off, you’ll probably find him on a tennis court.
Helen Henshaw
Executive Consultant
The Culture Keeper
Helen plays a key role in shaping company culture and supporting the team, helping to create an environment built on trust, respect, and collaboration. She’s a G&T-at-6 kind of person who values balance and believes in bringing people along for the journey. Never leading from above, but always alongside.
Jon Sessions
Operations Manager
The Organiser-in-Chief
Jon keeps projects and people on track, bringing fresh perspective and tip top organisation with a considerate, structured approach. Whether he’s baking bread or metal detecting on a Sunday, he’s always got a plan (and probably a list).
Archie Owen
Technical Manager
The Pathfinder
Archie’s the glue across the Qnetex team, sharing knowledge and insights to keep everyone aligned. He’s driven by the people around him and has a soft spot for The Matrix’s Neo (who he’d absolutely recruit).
Russ Fujak
Infrastructure Lead
The Tech Wrangler
Russ keeps everything running behind the scenes, making sure systems are stable, scalable, and built to last. Outside of work, you’ll find him at a gig or in the garden – always balancing progress with a bit of fresh air (and great soundtracks).
About Us
The People Behind the Platform
Software is what we make, not what we do. Our focus has always been on supporting the people and processes behind the platforms, making sure everything runs as smoothly and efficiently as possible.
We don’t just build systems and move on. We’re in this for the long haul, here to make sure Qnetex keeps delivering what’s needed and adapts with the people and processes it supports.
From Then to Now
We started life in 1990 as CSD, developing software for the wholesale and distribution sectors. Over the past three decades, our work has taken us from military supply chains – including a stock control system still used by the MoD Land Forces globally – to the fast-moving world of foodservice, where precision, pace, and practicality matter.
Why It Works
We’re a close-knit team of foodservice specialists with deep knowledge of the sector and a practical understanding of how things really work behind the scenes. Over the years, we’ve become more than just technical support. We’re invested allies, working alongside the people who use our systems every day. We take pride in being approachable experts who speak plainly, solve problems quickly, and never overcomplicate things for the sake of it. And when challenges arise, we don’t just patch things up – we think creatively, ask the right questions, and find imaginative ways to make things better.
We’re proud of our high standards
Anyone can say they’re committed to quality – but we’ve put our money (and time) where our mouths are. We’ve earned the ISO 9001 (2015) mark, an internationally recognised standard that shows we’ve done the work it takes to make sure the software we offer you is consistently excellent.
It means we’ve had to develop clear targets, and processes to make sure we hit them, for everything from staff training to customer service and business innovation (and we make those objectives public, so just email us if you want to take a look). Then every year independent auditors come and check over all our internal policies and processes, interview our team, and observe us working and interacting with customers, so they can be sure we’re making the grade. So when we tell you our software (and our service) is high-quality, we’ve got the proof to back it up.