After nearly 10 years as a CEO it’s clearer than ever to me that almost everything we do is ultimately about making sure your customers are satisfied. Because if people like what you’re doing, they’ll give you their money – and if they don’t, they won’t.
However, a lot of companies I know really struggle with a lack of visibility on the customer experience. With data often being so spread out, it’s hard to build up a clear picture of customers’ behaviour and keep track of their interactions, gaining insight into what they want and need. That leaves those relationships fragile. Not to mention that with the recent shift towards online processes, necessitated by lengthy lockdowns, customers’ expectations are now even higher than they were pre-pandemic.
So we’ve put a lot of effort into making sure Qnetex has the functionality to overcome those issues.
For example, when you use our system you can keep track of each customer’s orders, interactions, and preferences in a single profile, making it easier to help them when they need it. The software also uses their buying history to spot patterns and make suggestions, supporting your sales reps to cross-sell and up-sell. You can also track their deliveries in real time, as well as handle complaints or returns, all within the ERP.
You can read all about those customer-service features – and many more – right here.
Or if you’d rather hear a firsthand account of the difference those features can make, take a look at our interview with Mike Morgan, Savona’s Managing Director, where he shares that thanks to Qnetex
“our customer service has leapt up to a whole new level… we’ve had some really terrific feedback.”
So what is Qnetex?
Qnetex is a smart, straightforward ERP that helps you spot the opportunities that can grow your foodservice business by managing everything you do in one place. In a single system you can handle everything from processing orders and managing stock to organising your warehouse and coordinating deliveries. And as it’s based online and hosted on the cloud, your teams can get real-time information and insights from across the business anytime, anywhere, on any device.
If you want to find out more just take a look at our website or feel free to get in touch. You won’t have to go through a sales rep or endure a copy-and-paste pitch about our software – you can just email me on peter@csd-qnetex.com and I will happily answer any questions you have.