Hear from a happy customer
“In Customer Services the one question we get over and over again is ‘When’s my delivery going to arrive?’
Until now we’ve never had a way of knowing this, so we’ve had to call the driver to ask when they thinks they’ll be there and then call the customer back to let them know. And if the driver gets delayed we have to call the customer again and so on. All in all, we used to spend a lot of time on the phone going between the driver and the customer.
Now we have the Qnetex journey board all that’s changed! It shows us all the deliveries we have planned for the day broken down by journey, so we can easily see if the driver is en route to the customer or how far away he is. All the deliveries are colour coded which makes it really easy to see what’s happening on the road. Beforehand, if there was an issue with the delivery we’d have to wait until the driver returned to find out what the problem was. But with the journey board we can just click on the box to find out exactly what the problem was. So we can call the customer straight away to resolve the issue immediately. Sometimes we know there’s been a problem even before the customer does!
Since getting Qnetex our customer service ratings have really improved and we have a much more coherent view of the service we’re providing.”
Nick, a seaside-loving customer services manager in Warwickshire who thinks the Beatles are unquestionably the best band of all time
Want to manage your deliveries in the same place as the rest of your business processes?
Get all the features of Qdrop as part of Qnetex ERP, our foodservice-specific software that helps you take care of everything from customer relationships and sales orders to stock-buying and warehouse organisation.